Monday, January 5, 2009

Shout Out to CafePress.com

I don't normally do this, but being a business owner, I know how important great customer service is and many times you only hear about bad experiences. I thought I would share a good one with you about http://www.cafepress.com/

I ordered this t-shirt for my niece for Christmas. She got me hooked on the Twilight Series, so I thought it was appropriate. :)

When I ordered I didn't realize the t-shirt was in Junior sizes, so I was going to have to get an RMA from cafepress and then package and ship back the wrong size.

This morning I got a response to my RMA request and they are going to send out the additional, correct sized t-shirt, at no cost to me. AND I don't have to return the "bad one".

I thought this was fantastic for 2 reasons - It was totally my fault, but they are fixing it no questions asked and now I don't have to worry about packaging and getting it shipped back. Fabulous.

Now to find a Twilight fan who can wear a Jr's Medium (snug-fitting) t-shirt. Any ideas?

At the same time I also ordered our 2008 Christmas ornament..

3 comments:

Katie Skiff said...

I love CafePress, but you do have to look careful at the sizes. I am glad they refunded it. I'm waiting for a Sheetload Shirt! My crafting GF's and I are always looking for shirts. We got Trampin' Up ones for our Stamping Up group...so now we are the Stamping Tramps! LOL...

Colleen (mommycol) said...

Alicia! I'd be happy to buy that tee from you - it'd probably fit my DD, a huge Twilight fan;-)

you can email me at mommycol@verizon.net if you are interested!

Jamiecrafts said...

Katie I am all over that sheetload shirt. Alicia, let me know when and where and I will so buy one! :)