I don't normally do this, but being a business owner, I know how important great customer service is and many times you only hear about bad experiences. I thought I would share a good one with you about http://www.cafepress.com/
I ordered this t-shirt for my niece for Christmas. She got me hooked on the Twilight Series, so I thought it was appropriate. :)
When I ordered I didn't realize the t-shirt was in Junior sizes, so I was going to have to get an RMA from cafepress and then package and ship back the wrong size.
This morning I got a response to my RMA request and they are going to send out the additional, correct sized t-shirt, at no cost to me. AND I don't have to return the "bad one".
I thought this was fantastic for 2 reasons - It was totally my fault, but they are fixing it no questions asked and now I don't have to worry about packaging and getting it shipped back. Fabulous.
Now to find a Twilight fan who can wear a Jr's Medium (snug-fitting) t-shirt. Any ideas?
At the same time I also ordered our 2008 Christmas ornament..